Frequently Asked Questions

The Personnel Platform uses pop-ups to access some of the content.

If you receive an error message stating that pop-ups are disabled and you cannot enter the course content, your browser is configured not to allow pop-ups, and you should change the settings of your browser to allow pop-ups.

If you use Chrome, you can click on the following menu options:

1. Click on the burger bar in the top right corner of the screen (three vertical dots), then
2. Click on settings in the menu that opens up, then
3. Click on Privacy & Security in the left menu, then
4. click on Site settings in the middle of the screen, and finally
5. Click on Pop-ups and redirects and either allow all pop-ups or choose to add just this site to allow pop-ups.

If you use another internet browser and don't know how to allow pop-ups, Google "how to allow pop-ups in XXX" (XXX being your browser) and follow the instructions produced by the search.

To change your password, click on the login icon at the top right corner of the screen, then on Preferences, then on Change Password. The minimum length of your password must be 8 characters.

Certificates can be downloaded from:

1. the Course Page.
2. the User Profile Page:
   1. Click on the top right icon > Profile > Miscellaneous > My Certificates.
   2. Take note: certificates will only display on the User Profile Page when the course has been completed, AND the certificate has been downloaded in the course by the user.